Ion Intent ("we", "us") operates a WhatsApp-based ordering workflow service. This policy describes what information we collect and how we use it when you message our WhatsApp business account.
Information we collect
- Your WhatsApp phone number and display name
- Messages you send (text and voice notes)
- Order-related content such as items you request
- Technical metadata provided by WhatsApp (message timestamps, message IDs)
How we use information
- To understand and fulfil your order requests
- To reply to you on WhatsApp about your request
- To improve our service and fix errors
Service providers
We use third-party providers to operate the service, including cloud hosting, speech-to-text, and language understanding services. These providers process data only as needed to deliver the service on our behalf.
Retention
We keep message and order data only as long as needed to operate the service, resolve disputes, and comply with law. You may request deletion as described on our Data Deletion page.
Contact
Privacy questions: hello@ionintent.com
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